How can teams be sustainably involved in the creation of new forms of interaction linked to the arrival of a new technology?
More than 15,000 people currently work in Disneyland Paris parks to run attractions, restaurants, shops, hotels, etc. Due to the park’s changing activity, planning is a strategic issue to ensure the best customer service while optimizing costs.
Disneyland’s management has chosen to automate part of this planning by customizing a well-known tool on the market and connecting it to artificial intelligence. The objective is to focus the planning teams’ job on anticipating needs, optimizing and advising the field teams.
By deliberately choosing to focus attention of all stakeholders on human aspects of this change, we have built a support programme for all planning and field management teams in order to develop transversality and cross-fertilize views and experiences.
The aim of the programme is to bring the participants together to share their views, thoughts, fears and hopes in order to lay the foundations for new cooperation that will enable them to appropriate the new technology.
In order to encourage the long-term commitment of our teams and capitalisation on developments, we have created a space for sharing on the company’s internal social network where everyone is encouraged to share their new experiences, ask questions and answer their colleagues’ questions.
Six months later, this programme is supplemented by joint sharing sessions based on new experiences and the mutual search for solutions in order to anchor new working practices between teams in a lasting way.
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